Returns Policy
Reims The Label Returns Policy
At Reims The Label we are committed to providing high quality products and exceptional customer service. However, we understand that there may be times when you are not completely satisfied with your purchase. We do our best to make your returns experience smooth and efficient.
General return conditions:
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Returns period: Customers have the right to return their products within 30 days of receipt.
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Unused and Undamaged Products: Returns must be in unused and undamaged condition and must include all original labels and packaging.
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Exceptions: Unfortunately, we cannot accept returns for personalized or custom-made products, as well as products that cannot be returned for hygienic reasons, such as earrings.
Return procedure:
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Please contact our customer service at [email address] to register your return. Please include your order number, name and the item you wish to return.
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Once your return request has been approved, you will receive instructions on how to return the product.
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Send the product back to the specified return address. Make sure the product is securely packaged to prevent damage during transportation.
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Once we have received and inspected the returned product, we will process your return.
Refunds:
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Once your return has been approved and processed, the amount will be refunded to the original payment method you used for your purchase.
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Please note that the refund may take up to [number of days] depending on your bank or credit card company.
Return costs:
- The costs of returning products are the responsibility of the customer unless the product is defective or due to an error on our part.
Questions and support:
If you have any questions about our returns policy or for assistance with returning a product, please contact our customer service team by email
Please note that we do our best to satisfy customers and keep returns to a minimum. We ask customers to consider their purchase carefully before placing an order. We appreciate your understanding and cooperation.
This returns policy is effective as of 1/1/2024 and may be updated without notice. Customers are advised to regularly check our website for any updates.