Order and delivery

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other problems, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.

1. Place an order

The ordering procedure for Reims has been made as simple as possible. First you need to go to the product page and add the product you want to buy to your shopping cart. You do this by clicking on the black "Add to cart" button.

Now it is important to check that you have chosen the correct option. If everything is correct, click the "Checkout" button. On the information page you must enter the correct address details and ensure that all information is correct. Once you have entered the details correctly, you can click on the "Continue Submit" button.

On the "Delivery" page you have the option to check the address details you entered. You will also see that every shipment is delivered for free. As a thank you to our customers, we always cover the delivery and shipping costs. You can now proceed by clicking on the "Proceed to payment" button.

In the payment section you can choose between different payment methods. At Reims, all payment methods are SSL encrypted, so you are always assured of a secure payment environment.

Klarna (after payment)
Credit cards (AMEX, Mastercard, Maestro, Visa)
Paypal
Once you have selected the correct payment method, you must click on the "Continue to checkout" button, after which you will be redirected to the secure payment environment for the selected payment method. Follow the instructions on that page to complete the order. If you have any problems placing your order, you can always contact us.

Delivery charge
We take care of the delivery costs of every order. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity.

2. Send your order

Have you found the perfect look or accessory on our website? Then of course you want to enjoy it as quickly as possible! That is why we ensure that your order is processed and shipped as quickly as possible.

In order to charge reasonable prices for our products, we have decided to collect packages in large quantities, and when we reach the minimum quantity, we will ship them at once. We hope you understand this and will help us create a better and healthier world.

Please note: Like many online stores, we are extremely busy and delays may occur due to the interest rate crisis. Please take this into account when placing your order. We do our utmost to deliver your order as quickly as possible.

The average delivery time for all our packages is listed below:

Once you have placed an order, we need 1-3 business days to process your order. During the week it takes one working day, but if you order on Friday evening or during the weekend it may take a little longer.
Once your order has been processed, it will be shipped. It takes an average of 7-14 working days to deliver your order.
If you have placed an order with us, you can easily see when your package will arrive in a few days. You will receive a personal tracking code by e-mail, with which you can track your order via our tracking partner ParcelsApp. See our Track & Trace page to see how this works.

If you want to be sure that your order will be delivered today, you can always contact us by telephone. Our service team is ready to help you make the right choice.

3. Delivery of your order

Once your order has been delivered, you can enjoy it! Of course, something can always go wrong. Would you like to exchange or return? Take a look at this page.

Wrong product?
Unfortunately, it can happen that a product is damaged during transport. In this case, we always offer you a new package for free on the first attempt and unfortunately we cannot give you a refund. Will it be defective the second time? We will then refund the full purchase price.

Lost a package?
If a package is lost or not delivered for logistical reasons, we will always send you a new package before we apply our returns and refunds policy.

Import duties
In some cases, customs inspects the package delivered to you. Unfortunately, this legislation has changed with effect from July 1, 2021 and we have no influence on it. In some cases, customs may require you to pay a small import tax. But do not worry! We can tell you that in 99% of cases this will not happen. Will customs duties be charged anyway? Contact us.

If the customer has not collected the product from the post office, we will have incurred the costs of delivering the product to the post office and are entitled to retain 50% of the value of the order as a refund. If the customer still wants the product, we will send it back to you for an additional fee of €7.50.